Event Ticket Terms and Conditions

By purchasing a ticket, either through our website or in person at our venue, you agree to the following terms and conditions:

1. Ticket Purchase

• Tickets may be purchased in advance through our website or on-site at the venue, subject to availability.
• Each ticket admits one person unless otherwise specified.
• Tickets are non-transferable and must be presented (digitally or physically) upon entry to the event.
• A booking is only confirmed once full payment has been received and a confirmation email has been issued.
• It is the guest’s responsibility to ensure the email address provided at the time of booking is correct.

2. Cancellations and Refunds

• Cancellations must be made no less than 72 hours prior to the date of the event to be eligible for a refund.
• All approved cancellations are subject to a £10 administration fee per ticket, which will be deducted from your refund.
• Cancellations requested less than 72 hours before the event will not be eligible for any refund.
• Refunds will be processed to the original payment method within 7 working days.

3. Event Changes or Cancellations

• In the unlikely event that we need to cancel or reschedule an event, ticket holders will be offered a full refund or the option to transfer their ticket to the rescheduled date.
• We are not responsible for any additional costs incurred by ticket holders, such as travel or accommodation expenses.

4. Age Restrictions

• Some events may be restricted to guests aged 18 or over due to the presence of alcohol or licensing requirements.
• It is the responsibility of the ticket purchaser to ensure all ticket holders meet the minimum age requirement where applicable.
• Valid photo ID may be required as proof of age upon entry.
• Entry will be refused without refund if a guest cannot produce valid ID when required.

5. Admission Policy

• We reserve the right to refuse admission or remove individuals from the event in cases of inappropriate behavior, intoxication, or failure to comply with venue policies.
• Late arrivals may not be guaranteed entry and may not be entitled to a refund.

6. Accessibility

• We are committed to providing accessible experiences wherever possible. If you have any accessibility needs, please contact us in advance to discuss arrangements.
• Some venues or events may have limitations based on layout or format.

7. Dietary Requirements & Allergies

• For events that include food or drink, guests must notify us of any dietary requirements or allergies at least 72 hours prior to the event.
• We will make reasonable efforts to accommodate, but cannot guarantee that all requirements will be met or that dishes will be free from allergens.

8. Liability

• We are not responsible for loss or damage to personal property while attending our events.
• Attendance is at your own risk. We accept no liability for injury, loss, or damage unless caused by our proven negligence.

9. Weather Policy (for outdoor events)

• For outdoor events, the event will proceed in most weather conditions unless it is deemed unsafe.
• No refunds will be issued due to weather unless the event is officially cancelled by the organisers.

10. Photography and Media

• By attending our events, you consent to being photographed or filmed. These images or recordings may be used for marketing or promotional purposes by the organisers.